GENERAL INFORMATION

There will be no refunds on merchandise that is sold for non-specified applications.

( Example= If you have a 1991 Jaguar XJS and you want to put 2007 XK8 wheels on it. We will tell you that they will not fit. If you insist on ordering them, WE WILL NOT TAKE THEM BACK. )

Wheels and Caps only sells wheels for specific applications. We do not sell wheels for test fit purposes.

• If you would like to return or exchange an item, please call 1-866-654-RIMS for a Return Authorization Number. Returns are accepted within 30 days of delivery.
  All merchandise must be new.
  
  
• Used parts are not returnable. Wheels and tires that have been mounted on your vehicle cannot be returned.
  
  
• Package and insure all items for their full value. Lost or damaged parts can not be exchanged or refunded.
  
  
• Return Authorization number must be clearly written on each package and label.
  
  

WHEELS

• Wheels must have a foam sheet pad protecting the face of the wheel from cardboard chafing.
  
• If returning two wheels in one box, you must have cardboard and foam between the wheels.
  
• Wheel must be secured and well protected in the box. Any Styrofoam packaging material received with the shipment must be reused in the same way.
  
• Remove any staples that are not fully closed from the box.
  
• Please use original pakaging material when returning any items. Please call for new packaging material if needed.
  

TIRES

• Each tire must be labeled with Wheels and Caps address as well as your own address.
  
• Return Authorization Number must be clearly marked on each label.
  

WHEEL & TIRE PACKAGES

• When possible, use original packaging material. Replacement packaging available upon request.
  
• Original packaging consists of:
  
  • Three cardboard layers (two for the face of the wheel and one for the backside of the wheel).
    
  • Foam layers are required to protect the face of the wheels from cardboard chafing.
    
  • The tire/wheel packages must be repackaged in the same fashion as when they were originaly received.
    
  • If nylon banding is not available, a high-strength tape may be substituted to hold cardboard and foam securely on the tire/wheel package.
    
    

REFUND CALCULATIONS

      TIRES:

• Credit less all freight charges incurred.
• Used parts are not returnable. Wheels and tires that have been mounted on your vehicle cannot be returned.

• Credit less all freight charges incurred.
• Used parts are not returnable. Wheels and tires that have been mounted on your vehicle cannot be returned.
  
  

• Credit less all freight charges incurred. You will be charged an additional $40.00 for dismount and cleaning.
• No returns or refunds will be given on SPECIAL ORDERS.
  
  

• Wrong merchandise is received, except if customer is at fault.
• Merchandise is damaged during shipping.
• Merchandise is defective.
• Merchandise does not properly fit your vehicle, and fitment was approved by Wheels and Caps.